Q1: Are you a manufacturer?
Yes, we have been a professional manufacturer since 2008, specializing in high-quality lighting solutions with a strong reputation in the industry.
Q2: Can I request samples for testing?
We can provide samples free of charge. However, delivery charges are covered by the customer. Providing an International Express Account for freight collect is recommended.
Q3: What is the Minimum Order Quantity (MOQ)?
Our standard MOQ is 1 metric ton for each model to ensure production efficiency and quality control.
Q4: How do you ensure the high quality of your products?
We maintain strict quality control through our own material production and die factory. All workers are well-trained, and we perform 100% online and final inspections. We hold ISO9001:2015, ISO14001:2015, and SGS certificates.
Q5: What are your standard payment terms?
Our standard terms are a 30% T/T deposit followed by the remaining 70% T/T balance before loading the container.
Q6: Do you offer a warranty on the LED Neon strips?
Yes, we offer a 3 to 5-year warranty depending on the specific model and application requirements, ensuring long-term reliability.